- OUR WEBSITE IS TEMPORARILY CLOSED. Please shop us at CHARCOALDESIGNS.ETSY.COM
- $2.00 U.S. SHIPPING FOR ORDERS UNDER $15! -
- FREE DOMESTIC (U.S.) SHIPPING FOR ALL ORDERS OVER $75! FREE SHIPPING FOR INTERNATIONAL ORDERS OVER $100! -
1. What Are Your Shipping Methods?
2. How Soon Will I Get My Order?
3. What Are Your Shipping Costs?
4. Do You Ship To Customers Outside of the U.S.?
5. Where Is Charcoal Located?
6. What Kind Of Payment's Do You Accept?
7. What is Your Exchange/Return Policy?
8. How Often Do You Update Your Site?
9. Are Charcoal Products Available For Consignment and/or Wholesale?
10. Are Your Products Safe For Kids?
1. All items are shipped via USPS (United States Postal Service). Your item will be shipped either first class or priority mail, depending on item(s) weight. Either shipping method takes about 2-3 business days to be delivered. Packages for international customers are shipped via USPS First Class Mail (for packages under 1 lb.) or Global Priority Mail ( 1 lb. +) which has an estimated delivery time of 5-7 business days.
2. Due to an increase in orders, please allow 2-3 days for your package to ship. If you need your order sent (or received) by a certain day please let us know when you place your order so we can do our best to meet your deadline.
3. Current domestic shipping rates :
Purchase Price: $0.00-15.00 =$2.00 First Class
$15.01-49.99 =$3.75 First Class
$50-74.99 = $6.25 Priority
$75.00 And Over = Free Shipping
International Shipping Rates:
Purchase Price: $0.00-15.00 = $6.50 Ground
$15.01-30.00 = $8.88 Ground
$30.01-59.99 = $12.00 Ground
$60 -$99.99 = $18.00 Ground
$100.00 And Over = Free Shipping
The above shipping costs include delivery confirmation for items shipped within the United States! A delivery confirmation number will be emailed to you once your item(s) have been shipped.
4.Yes we do! We ship all around the world! Our international shipping charges are posted above.
5. Charcoal Designs is located in the Los Angeles area, in Southern California.
6. We're currently set up to receive payments through paypal. Payment types include secure debit/credit card payments, payments from your paypal acct. balance and echecks (similiar to paying with a check, it takes a few days to clear your bank acct.)
If you prefer to send a money order (sorry no personal checks accepted)...please email us so that we can make arrangements. International orders must be paid through paypal, no money orders and/or cheques excepted.
7. Charcoal Design's products have a 100% satisfaction guarantee! If you are not completely satisfied with your purchase please contact us within a week of receiving your order so that we can arrange a return.
8. The site is updated with new merchandise about twice a month, we have just added a 'new goodies' page so that customers can find the latest stuff at the click of a button!
9. Yes we wholesale! Please contact us via our contact link (on the right side of the screen, under 'info') if you have an online or brick & mortar shop, and we will email you back with our wholesale prices/policies. When emailing us please include the following:
*Your Name
*Your Shop Name
*Your Tax ID Number (for U.S. orders)
*How You Heard About Us
*Your Email Address
Please send your information via our contact page, by clicking under 'contact' as shown on the right side of the screen. Thank You!
10. Our products are intended for adults. Although we love kids, our products are not made with children in mind and therefore are not intended for children.